Professional Experience

IT Support Technician at Fidelity Investments Nov 2021 – Current

  • Provide detailed documentation and instructions for troubleshooting incidents in Service Now.
  • Clearly communicate and educate end users about system issues and implement solutions.
  • Educate and train new technicians with on-the-job training to prepare them for success on the Service Desk.
  • Lead formal classroom training for new IT Support Technicians.

Network Technician at Step CG May 2021 – Nov 2021

  • Installation of Extreme Networks Access Points.
  • Worked in a timely manner to ensure deadlines were met.
  • Handled receipt and inventory of equipment.