IT Support Technician at Fidelity Investments Nov 2021 – Current
- Provide detailed documentation and instructions for troubleshooting incidents in Service Now.
- Clearly communicate and educate end users about system issues and implement solutions.
- Educate and train new technicians with on-the-job training to prepare them for success on the Service Desk.
- Lead formal classroom training for new IT Support Technicians.
Network Technician at Step CG May 2021 – Nov 2021
- Installation of Extreme Networks Access Points.
- Worked in a timely manner to ensure deadlines were met.
- Handled receipt and inventory of equipment.